This Refund Policy explains the conditions under which Fix My Gadget issues returns and refunds for refurbished printers and services purchased through our website or in-store.
Refurbished printers may be returned within 30 days of purchase, provided the item is in the same condition it was received and includes all original accessories and packaging.
Approved refunds are issued to the original payment method within 5–10 business days of receiving the returned item. Shipping costs are non-refundable unless the return is due to our error.
If a refurbished printer arrives defective or damaged, contact us within 7 days of delivery for a free replacement or full refund, including return shipping costs.
If a paid repair or setup service was not completed as described, you may request a refund of the service fee within 14 days. Diagnostic fees are non-refundable once a diagnosis has been provided.
To start a return or refund request, contact us at info@DrPrint.com or +1 (833) 743-7227 with your order details and reason for the return.